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Referral Factor (RF) : Key Staffing Metrics Series

Date:

December 1, 2008

This is the fifth article in a series that will focus on Key Staffing Metrics that you can use to measure the effectiveness of your HR practices.

The focus of this article will be on calculating your Referral Factor (RF). The Society for Human Resource Management (SHRM) has published the following formula:

RF = R / O

R : Number of referrals

O : Number of openings

Why should you track your Referral Factor? The best reason is because the more quality referrals you are getting from your staff or other contacts, the less you will have to pay to advertise or for using employment agencies. Improving your Referral Factor (RF) will also help you improve your other metrics such as Time-To-Fill (TTF) and Cost-Per-Hire (CPH).

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